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Have Questions?

What is the Patient Portal?

The Patient Portal is a secure, online service center where you can access 
your personal health information, address administrative needs, and make non-urgent medical requests.


As a patient, why should I care about the Patient Portal?

The Patient Portal is a great tool because it helps you be more actively involved 
in your own health care, and you can use it at YOUR convenience. It’s a time saver, 
too, with self-service options like “Request Rx refills” and “Request an Appointment.”


Where do I find the Patient Portal?

The Patient Portal is accessible from BMC’s website using any computer or smart 
mobile device with Internet access. You may also login to the portal here


Is it free to use the Patient Portal?

Absolutely free. There are no costs.


Is it mandatory that I sign up for the Patient Portal?

No, it’s not mandatory, but we’re strongly encouraging everyone to sign up, so 
they can take advantage of all the resources the Portal offers.


What happens if I don’t have a computer, email, or internet access?

We will continue to communicate with you through phone calls and/or letters.


How do I register for a Patient Portal account?

For your convenience, a username and temporary password has been created for you. 
This information has been emailed to you. You will need to login with the information 
and then change your temporary password to a permanent one. If you did not receive 
this information you may also register here.


Is the Patient Portal mobile friendly?

Yes. The patient portal is mobile friendly. You may login to the portal using the 
PrognoCIS My Health Records App in the app store.
IPhones appstore
Android Google Playstore

Can I have one Patient Portal account for my entire family?
No. Each member of your family must have their own individual Patient Portal 
account; messages and information transmitted become part of each individual’s 
permanent health record.


Is there an age limit to enroll in the Patient Portal?

Yes. Patients must be at least 18 years old to sign up.


How many sets of forms are there for me to fill out?

There are three sets of forms.

  • Patient registration form

  • Patient’s Bill of Rights/HIPAA

  • Statement of Problem or Injury

What can I do through the Patient Portal?

Patients can view health information such as:

  • Recent doctor visits

  • Discharge summaries

  • Medications

  • Immunizations

  • Allergies

  • Lab results

  • Future Appointments

The patient portal also allow patients to:

  • Exchange secure e-mail with their health care teams

  • Request prescription refills

  • Check and request appointments

  • Check benefits and coverage

  • Update contact information

  • Make payments

  • Download and complete forms

  • View educational materials


Can I request my medical records using the Patient Portal?

Can I communicate with my doctor through the Patient Portal?

Yes, using the Patient Portal, you can communicate with your doctor about non urgent requests and issues.

Who do I contact with questions I may have about any health information shared through my Patient Portal?

Please contact our office by phone for any additional questions about your health status


Will I receive appointment reminders through the Patient Portal?

Yes, with the Patient Portal, we can send you appointment reminders


Is my health information secure?

Our Patient Portal has the best privacy and security safeguards in place to protect your
 health information. To make your information safe from unauthorized access, our Patient 
Portal is hosted on a secure connection and accessed via an encrypted, password-protected login.
 Additionally, our system has an “audit trail” feature that keeps a record of who accessed your
 information, what changes were made, and when.

To help the cause though, we also strongly encourage you to follow some common sense security
 tips — Always remember to protect your USER ID and PASSWORD from others, and make sure to only
 log on to the Patient Portal from a personal or secure computer.


I can’t log in. What could the problem be?

Our hope is that the system is always accessible and glitch-free, but if log in issues do 
arise, the problem could be:

  • The site is experiencing technical difficulties.

  • Internet service has been interrupted.

  • Your USER ID and PASSWORD have been typed in incorrectly.  Remember, they are CASE SENSITIVE!


Is it possible for me to accidently lock myself out of my account after too many log in attempts?

Yes. It is possible. After 3-5 failed attempts you could be locked out. If this happens, you’ll 
need to contact our office directly to remedy the problem.


Are USER IDS and PASSWORDS case sensitive?

Yes. They are case sensitive. If you’re having trouble logging in make sure you are being careful 
with how you’re typing in this information.


What do I do if I forget my USER ID and/or PASSWORD?

The Patient Portal offers help on the login screen. Click on the problem you need to solve, and 
the system walks you through the remedy. If you can’t solve the problem, contact our offices for help.


What browsers are recommended for accessing the Patient Portal?

Our Patient Portal is compatible with most web browsers: Safari, Chrome, Internet Explorer, and 
Firefox. Currently, the Patient Portal is not compatible with Microsoft Edge.

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